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TERMS & CONDITIONS

By purchasing from Ashwood Jag Parts either through this website, by telephone, post or through any other sales channel such as eBay or Amazon, you are agreeing to the following Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not place an order with us.

Payment, Pricing & Promotions

Our current products and prices are clearly advertised in our on-line shop. We reserve the right to change or amend our prices without notice. Occasionally we may offer discounts and promotions to the advertised prices.

Shipping & Delivery 

Orders are normally dispatched the same day if received before 2pm but please allow 3 working days of receiving payment. Please allow extra time during Bank Holidays and bad weather. If there is going to be a significant delay, we will contact you with an expected dispatch date. Orders will be despatched by either Royal Mail First Class post or courier depending on the weight of the order and the delivery postcode. If an order is required urgently, please contact us before placing an order to ensure we have stock. Please allow 7-10 days for delivery from posting date for postal deliveries and 3-5 days for courier deliveries within the UK. Please allow an extra 7 days for Europe and an extra 15 days for all other countries. Should an order not get delivered, please contact us for help. Courier deliveries are insured against loss. Royal Mail do not consider an item of mail lost until after 15 working days in the UK or 30 days for all other countries. We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collect or re-delivery.

Stock Availability

Some items are shipped directly from our suppliers. Certain stock items may occasionally be unavailable; however, we make every effort to ensure this does not occur. If we cannot supply an item ordered or there is going to be a significant delay, we will contact you to offer an alternative or refund of the order.

Vehicle Fitment 

Item descriptions and any fitment guides are advertised to the best of our knowledge, we rely on the information given to us by parts and vehicle manufacturers and other third parties. We can only go on the information we are given for the vehicle as it was built and how it left the factory. If the vehicle has been modified from standard, then there is no guarantee that the fitment information we give will be correct. In these circumstances the buyer is expected to check that the parts are suitable before ordering. Manufacturers and suppliers do occasionally change the specifications or supply an alternative without notifying us.

 

Payments

 

Payments will be processed at the time of order through our trusted and secure payment systems, PayPal and Stripe. The name and billing address provided must be the same as the registered name and address of the cardholder. An automatic email confirmation will be sent to the email address provided.

Product Guarantee 

All items are sold subject to the manufacturers guarantee. In most cases, unless otherwise stated this will be at least 12 months for new items and parts. Items or parts sold as used are not covered by any guarantee but can be returned for a refund if they are considered not as described. The guarantee only covers the specific item or part, the guarantee does not cover any consequential losses or damage, personal or to property. Product guarantees only cover items for normal use, unless otherwise specified this guarantee does not cover professional or competition use or any part that is incorrectly fitted, damaged during fitting or abused in any way. Replacement parts are only guaranteed for normal road use, not for off-road / track use or competition use. Any faulty item or part must be returned with details of the date of purchase and an invoice/packing number for inspection before a refund or replacement is offered. Some items will need to be returned to the manufacturer for inspection before a refund or replacement is considered. The guarantee does not cover any freight charges; the buyer is responsible for any return postage or courier fees.

Returns Policy 

Our 30-day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, less the postage/delivery charge. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

We will only accept a returned item if:

  • Unopened (with any seals and shrink-wrap intact)

  • No tape is stuck directly to the product box

  • Copy of invoice

  • Copy of return form (including return reason)

We can only accept the return of an opened item if:

  • The item is faulty

  • Copy of invoice

  • Copy of return form (including return reason)

Returning Goods 

Any return for unwanted or warranty items must be returned to the address below and must be accompanied by a copy of the original invoice and a brief note to explain the return reason, simply saying faulty is not enough. If you do not have a copy of your invoice, please contact us and we will send you a copy. Any parcels received without this information will not be processed, without exception.

Cancellation Policy 

An order placed through our on-line shop can be cancelled if adequate notice is given before we dispatch the order. Once an order has been packed and/or dispatched it cannot be cancelled but the goods can be returned in accordance with our return policy after they have been received.

Customer Service Contact Information 

For any queries relating to sales, returns or warranties, please contact us.

Contact Details

Email:                   sales@ashwoodjagparts.co.uk

Telephone:          +44 (0)

Office Opening Hours

Website available 24/7

Monday:             8:00am – 5:00pm

Tuesday:             8:00am – 5:00pm

Wednesday:       8:00am – 5:00pm

Thursday:            8:00am – 5:00pm

Friday:               8:00am – 5:00pm

Saturday:           Closed

Sunday:              Closed

 

Return Address

Ashwood Jag Parts Ltd

FAO: Returns Department

North Lodge

Orlingbury Road

Isham

Kettering

Northamptonshire

NN14 1HW

 

*Ashwood Jag Parts is MAIL ORDER ONLY / NO COLLECTIONS*

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