Question 1

Can you help me find the part I need?

Accepted Answer

Yes, we can help you find any Jaguar part you need. Simply contact our dedicated technical support here.

Question 2

Can you let me know when a particular part will be back in stock?

Accepted Answer

Yes, please contact us with the part number and we will let you know as soon as the item is back in stock.

Question 3

When will I receive my Ashwood Jag Parts order?

Accepted Answer

Orders are normally dispatched the same day if received before 2pm, but please allow 3 working days of receiving payment. Please also allow extra time during Bank Holidays and poor weather. For more information please see: UK Shipping info / International Shipping info

Question 4

Can I track my Ashwood Jag Parts order?

Accepted Answer

Yes, an automatic email confirmation will be sent to the email address provided at checkout with tracking details.

Question 5

Does Ashwood Jag Parts ship to Europe?

Accepted Answer

Yes, Ashwood Jaguar Parts ships to Europe. All orders to Europe are sent using Parcel Force or DPD couriers. Please note that import duties will apply, please see costs sheet.

Question 6

Does Ashwood Jag Parts ship Worldwide?

Accepted Answer

Yes, Ashwood Jag Parts ships worldwide. All worldwide orders are sent using UPS, DHL or DPD courier. Please note that import duties will apply, please see costs sheet.

Question 7

What is the difference between OE, OEM and Aftermarket parts?"

Accepted Answer

OE stands for Original Equipment, also known a Genuine part. These are the parts fitted by the origin original manufacturer.
OEM stand for Original Equipment Manufacturer. These are the exact same parts produced by the original manufacturer but sold in unbranded packaging.
Aftermarket Parts are produced by a different manufacturer.

Question 8

How does payment work?

Accepted Answer

Payments will be processed at the time of order through our trusted and secure payment systems, PayPal and Stripe. The name and billing address provided must be the same as the registered name and address of the cardholder. An automatic email confirmation will be sent to the email address provided.

Question 9

Do you provide a product guarantee?

Accepted Answer

Yes, all items are sold subject to the manufacturers guarantee. In most cases, unless otherwise stated this will be at least 12 months for new items and parts, see full product guarantee.

Question 10

Can I set up an Ashwood Jag Parts Account?

Accepted Answer

Yes, you can setup an account, please click the log in icon at the top of the page.

Question 11

What does my Ashwood Jag Parts Account allow me to do?

Accepted Answer

An Ashwood Jag Parts account will allow you to simply access your details when you return to the site. You can add multiple delivery addresses, track your order and view your order history.

Question 12

Can I setup an Ashwood Jag Parts Trade Account?

Accepted Answer

Yes, please contact us to setup your Trade Account.

Question 13

Are you VAT registered?

Accepted Answer

We are currently in the process of becoming VAT registered, and this will take effect from April 1st 2023

Question 14

When will I receive my refund from Ashwood Jag Parts after returning goods?

Accepted Answer

The refund will be processed the same day we receive the item back providing all required information is included, see full return policy.In rare circumstances some items may need to be returned to the manufacturer for inspection before a refund or replacement is considered and can take up to 28 days to process.

Question 15

Can I cancel my order?

Accepted Answer

Yes, an order placed through our on-line shop can be cancelled if adequate notice is given before we dispatch the order. Once an order has been packed and/or dispatched it cannot be cancelled but the goods can be returned in accordance with our return policy after they have been received.

Question 16

Contact Details

Accepted Answer

Email:                   sales@ashwoodjagparts.co.uk
Telephone:          +44 (0)1536 639069

Question 17

Office Opening Hours

Accepted Answer

Website available 24/7
Monday:        9:00am – 5:00pm
Tuesday:        9:00am – 5:00pm
Wednesday:   9:00am – 5:00pm
Thursday:       9:00am – 5:00pm
Friday:            9:00am – 4:00pm
Saturday:       Closed
Sunday:         Closed

Question 18

Company Address

Accepted Answer

Ashwood Jag Parts 
Ashwood House
92 Gotch Road
Barton Seagrave
Kettering
Northamptonshire
NN15 6UG
*Ashwood Jaguar Parts is MAIL ORDER ONLY / NO COLLECTIONS*

POPULAR JAGUAR PARTS

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