FREQUENTLY ASKED QUESTIONS
Yes, we can help you find any Jaguar part you need. Simply contact our dedicated technical support here.
Yes, please contact us with the part number and we will let you know as soon as the item is back in stock.
Orders are normally dispatched the same day if received before 2pm, but please allow 3 working days of receiving payment. Please also allow extra time during Bank Holidays and poor weather. For more information please see: UK Shipping info / International Shipping info
Yes, an automatic email confirmation will be sent to the email address provided at checkout with tracking details.
Yes, Ashwood Jaguar Parts ships to Europe. All orders to Europe are sent using Parcel Force or DPD couriers. Please note that import duties will apply, please see costs sheet.
Yes, Ashwood Jag Parts ships worldwide. All worldwide orders are sent using UPS, DHL or DPD courier. Please note that import duties will apply, please see costs sheet.
OE stands for Original Equipment, also known a Genuine part. These are the parts fitted by the origin original manufacturer.
OEM stand for Original Equipment Manufacturer. These are the exact same parts produced by the original manufacturer but sold in unbranded packaging.
Aftermarket Parts are produced by a different manufacturer.
Payments will be processed at the time of order through our trusted and secure payment systems, PayPal and Stripe. The name and billing address provided must be the same as the registered name and address of the cardholder. An automatic email confirmation will be sent to the email address provided.
Yes, all items are sold subject to the manufacturers guarantee. In most cases, unless otherwise stated this will be at least 12 months for new items and parts, see full product guarantee.
Yes, you can setup an account, please click the log in icon at the top of the page.
An Ashwood Jag Parts account will allow you to simply access your details when you return to the site. You can add multiple delivery addresses, track your order and view your order history.
Yes, please contact us to setup your Trade Account.
We are currently in the process of becoming VAT registered, and this will take effect from April 1st 2023
The refund will be processed the same day we receive the item back providing all required information is included, see full return policy.In rare circumstances some items may need to be returned to the manufacturer for inspection before a refund or replacement is considered and can take up to 28 days to process.
Yes, an order placed through our on-line shop can be cancelled if adequate notice is given before we dispatch the order. Once an order has been packed and/or dispatched it cannot be cancelled but the goods can be returned in accordance with our return policy after they have been received.
Email: sales@ashwoodjagparts.co.uk
Telephone: +44 (0)1536 639069
Website available 24/7
Monday: 9:00am – 5:00pm
Tuesday: 9:00am – 5:00pm
Wednesday: 9:00am – 5:00pm
Thursday: 9:00am – 5:00pm
Friday: 9:00am – 4:00pm
Saturday: Closed
Sunday: Closed
Ashwood Jag Parts
Ashwood House
92 Gotch Road
Barton Seagrave
Kettering
Northamptonshire
NN15 6UG
*Ashwood Jaguar Parts is MAIL ORDER ONLY / NO COLLECTIONS*